Legal & compliance
Legal & compliance
Everything here is written in plain English. Where a detail is still being confirmed by our advisers, we say so rather than guess.
Privacy Policy
What we collect, why we collect it, and what happens to it.
Terms & Conditions
The terms you agree to when you use BILLOCKS.
Cookie Policy
Every cookie and script this site runs, and what it does.
Complaints Procedure
How to complain, and what happens when you do.
Data Protection
Your rights over your information and how to use them.
Company Information
Who operates BILLOCKS and how to contact us.
Insurance Information
How insurance comparison works here, and what it isn't.
Who We Share Your Data With
Every supplier and provider, what they get, and where we earn a fee.
AI, OCR & Your Documents
What reads your bill, where it happens, and what we do when it gets something wrong.
How We Keep Your Information Safe
Encryption, private storage, staff controls, backups and our breach process.
Make a Request or Complaint
A copy of your data, a correction, deletion — or a complaint. Tracked, with a deadline.