BILLOCKS

Your rights

Make a request or a complaint

Tell us what you need and we'll do it. Every request gets a reference and an answer within one calendar month — usually a good deal quicker. You don't need an account to use this form.

Signed in? Some of this is instant

Download everything we hold, delete a document, turn marketing off or close your account yourself from your privacy settings. No waiting on us.

What do you need?

Use the address we hold for you if you have an account — it lets us find your record without asking you to prove who you are twice.

Not happy with how we handle it? You can complain to the Information Commissioner's Office at ico.org.uk. Our own complaints procedure sets out the steps first.