Legal & compliance
Privacy Policy
This page explains, field by field, what we ask for and what happens to it. If something here is not clear, tell us and we will make it clearer.
Who is responsible for your information
BILLOCKS is the brand you deal with. The registered company details and the relationship with Dynamic Sales Force are set out on our company information page. The named data controller is being confirmed and will be stated there in full.
What we collect and why
We ask for the least we can get away with. Fields marked optional on a form can be left blank and you will still get a comparison.
Your name
Why: So a quote can be put in your name and so we can address you properly.
Stored: Our database, in the region set for the project, encrypted at rest.
Who can see it: You, and the small BILLOCKS team who support customers.
Shared with anyone else: Only with the provider or quote partner you ask us to get a price from.
Kept for: While your account is open, or 12 months for a comparison made without an account.
Email address
Why: To send you the results, and any renewal or price-change alerts you have asked for.
Stored: Our database and, if you have an account, our authentication system.
Who can see it: You, and the BILLOCKS team who support customers.
Shared with anyone else: With a quote partner only when you ask us to get a price.
Kept for: While your account is open, or 12 months for a guest comparison.
Postcode or address
Why: Prices depend on where you live. Without it we cannot show you real prices.
Stored: Our database.
Who can see it: You, and the BILLOCKS team who support customers.
Shared with anyone else: With the provider or quote partner when you ask for a price.
Kept for: While your account is open, or 12 months for a guest comparison.
Mobile number (optional)
Why: Only used if you choose text alerts.
Stored: Our database.
Who can see it: You, and the BILLOCKS team who support customers.
Shared with anyone else: No.
Kept for: Until you remove it or close your account.
Your current provider, plan, annual cost and renewal date
Why: So we can compare what you have now against what else is available, and remind you before you auto-renew.
Stored: Our database.
Who can see it: You, and the BILLOCKS team who support customers.
Shared with anyone else: With a quote partner only where it is needed to obtain your quotation.
Kept for: While your account is open, or 12 months for a guest comparison.
Energy meter details (MPRN/MPAN, usage, tariff)
Why: To calculate your costs accurately and to complete a switch if you ask us to.
Stored: Our database.
Who can see it: You, and the BILLOCKS team who support customers.
Shared with anyone else: With the supplier you choose to switch to.
Kept for: While your account is open.
Documents you upload or email in
Why: So we can read the details off your bill or policy instead of asking you to type them.
Stored: Private per-customer file storage. No other customer can reach your folder.
Who can see it: You. Support staff only where you ask for help with a specific document.
Shared with anyone else: No — the document itself is never sent to a provider.
Kept for: Until you delete it, or until you close your account.
Bank transaction data (only if you connect an account)
Why: To find recurring payments and money leaks you asked us to look for.
Stored: Our database, linked to your account only.
Who can see it: You.
Shared with anyone else: With the regulated open banking provider that makes the connection.
Kept for: Until you disconnect, then removed.
Our legal bases
- Performing the service you asked for: running a comparison, obtaining a quotation or completing a switch.
- Your consent: marketing messages, connecting a bank account, and any optional monitoring.
- Our legitimate interests: keeping the site secure, preventing fraud and improving how it works.
- Legal obligations: records we are required to keep.
Who we share information with
- The provider, supplier or quote partner you have asked us to get a price from. We name them before your details go anywhere.
- Our hosting, database and email suppliers, who process data on our instructions only.
- Anyone we are legally required to share with.
- We do not sell your personal information.
How long we keep it
While your account is open, and for a limited period afterwards where we are required to keep records. A comparison made without an account is kept for 12 months so we can answer questions about it, then removed.
Your rights
You can see what we hold, correct it, take a copy, withdraw consent or ask us to delete it. The data protection page explains each right and how to use it. If you have an account you can do most of it yourself from your privacy and data page.
Cookies
Every cookie and script this site runs is listed on the cookie policy page.